Policies and Procedures for St. Augustine Vacation Rentals

Check-In : After 3:00 PM EST (most properties have coded keyless entry - codes will be emailed 4 days prior to arrival)

Check-Out : 10:00 AM EST

Full payment of balance is due 60 days (monthly rentals) or 30 days (daily / weekly rentals) in advance of scheduled check in date.

Payment : We accept Visa, MasterCard, American Express, Discover, cash, money orders, personal checks, cashiers checks, and certified checks.

RENTAL TERMS & CONDITIONS for Vacation Rentals in St Johns County Florida - Effective January 1, 2023. This is a vacation rental agreement for St. Augustine Beach and St, Johns County, Florida vacation rentals. The rights and obligations of the parties to this agreement are defined by law. Your signature on this agreement, or payment of money or taking possession of the property after receipt of the agreement, is evidence of your acceptance of the agreement, and your intent to use the property for a vacation rental. Sunshine Realty and Vacation Rentals, LLC (Sunshine Realty), the management firm, on behalf of the owner of the property, rents the subject St. Augustine area property to the tenant, subject to the provisions of the rental agreement.

**Tax rates are calculated as of the time of this Agreement. Tenant shall be responsible for payment of all applicable taxes according to rates in effect at the time of the occupancy.

  1. TRANSFER OF PREMISES. We reserve the right to substitute comparable accommodations without prior notice or liability. We will make every effort to contact you should this happen. When comparable accommodations are not available, guests will have the option of selecting from available properties at the published rate for such properties or receiving a complete refund.
  3. FINAL BALANCE. For reservations of 30 days or more, full payment of balance is due 60 days in advance of scheduled check in date, no exceptions. For reservations of 29 days or less, full payment of balance is due 30 days in advance of scheduled check in date, no exceptions. Please contact us at 904-471-9259 at that time to pay your final payment, or you can login under Guest Login on our website to pay balance online. If payment is not received by the above deadlines, Sunshine Realty will automatically apply the final balance to the credit card on file.
  4. TENANT CONDUCT:  A:  You and your party agree Not to Disturb the neighbors with loud noise, music, unlawful or unsafe behavior.  Please note that noise ordinances are in effect from 8am to 10pm.  Tenants will comply with the provisions of this Section 2.02.04.B.19, St Johns County Noise Ordinance (ORD 2015-19) and all other applicable federal, state, and local laws and ordinances.   B:  Participation in unlawful activities, including public nuisance violations will be cause for expedited evictions.   C:  If home is booked for a party or event without our knowledge, occupancy will not be allowed and deposit forfeited. Some properties do allow groups, weddings, or reunion with an event fee. If discovered after occupancy, guests will be charged the applicable event fee or asked to vacate the premises immediately with no refund.   D:  Violation of maximum Occupancy. Maximum occupancy refers to all persons over the age of one year old. Exceeding the maximum occupancy allowed in the property violates local laws and regulations, and will result in termination of rental contract and eviction without a refund.   E:   Use of the property by tenant for a business purpose or in a manner designed to produce a monetary or financial profit, such as an event venue is strictly prohibited.
  5. DAMAGE CHARGES. Immediately upon arrival, tenant agrees to notify Sunshine Realty of any noticeable damages or conditions requiring repair or maintenance. Tenant is responsible for any intentional damage due to willful negligence of the leased property, as well as any items missing from the leased property after tenant’s departure. Tenant’s credit card information will be kept on file during the term of your stay in our rentals for use as a "security/damage deposit" to ensure compliance with the terms of the Rental Agreement. If, after inspection, it is determined that the condition of the rental that you inhabited is beyond normal wear and tear, or contents are missing from the unit, Tenant agrees to accept all liability and understands that these costs will be charged to the Tenant's credit card, to include an applicable administrative fee. Amounts may also be charged to cover unnecessary service calls, unreturned keys, or remotes to our rentals. Please report any problems or damage in your unit on the day of check-in. If not reported, we must assume the damages occurred during your occupancy of our rentals. Sunshine Realty's determination of damages will be conclusive.
  6. CHECK-OUT. By 10:00 a.m., all keys, pool passes, parking passes, remotes, etc., are to be returned to our St. Augustine Beach office. If check-out has not occurred by 10:00 a.m., the full daily rate for our rentals may be charged to your credit card on file.
    • For Monthly Rentals: Cancellations made 60 days or more prior to scheduled check in date - $50 cancellation fee; Cancellations made less than 60 days prior to scheduled check in date - total rent total paid is NON-Refundable.
    • For Daily / Weekly Rentals: Cancellations made 30 days or more prior to scheduled check in date - $50 cancellation fee; Cancellations made less than 30 days prior to scheduled check in date - total paid is NON-Refundable.
    • Natural disasters, acts of God, inclement weather or problems could affect your vacation to St. Augustine Beach. We will do our best to accommodate you should a problem occur, but we cannot refund any portion of your rent. Sunshine Realty is not responsible for the weather or other acts of nature.  PLEASE REMEMBER YOUR RESERVATION HOLDS THAT UNIT IN YOUR NAME, THEREBY REMOVING IT FROM OUR INVENTORY OF AVAILABLE RENTALS.
    • Tenant is making an agreement with Sunshine Realty for an individually owned property. If tenant is disappointed or unsatisfied with the property due to differences in taste according to décor, accommodations, location, construction, etc., and declines to stay at the property, this will be considered a cancellation and no rent reduction or refund will be issued. If tenant has particular needs such as disability or severe medical condition, Sunshine Realty will attempt to answer and address all concerns. Tenant agrees to hold harmless Sunshine Realty for any inaccuracies.
    • Tenant understands that they have the option to purchase third party travel insurance that may protect their vacation investment within the non-refundable period prior to their arrival.
  8. TRANSFERS. No unit transfer by request of Tenant will be made once the reservation has been confirmed.
  9. CLEANING. Your rental unit will be thoroughly cleaned before each arrival. If you are not satisfied, please call our office immediately. If you are a late arrival, please notify us by 12pm on the following day. If you have not called by this time, we will assume you have found everything in acceptable condition. All of our rental units have a departure cleaning added to their rental rate which will include a normal cleaning of the unit. We ask only that our rental guests load any dirty dishes into the dishwasher, remove leftover food and garbage from the unit, and place all used linen in laundry area of unit. Our housekeeping staff will do the rest for you! Each unit is inspected after every departure and renters may be charged for extra cleaning if unit is left excessively dirty and/or if Tenant fails to do the above listed requirements.
  10. TENANT DUTIES. Tenant agrees that it is the right of Sunshine Realty or local officials to inspect the premises for compliance with local laws and regulations. Tenant will comply with all obligations imposed on Tenant with respect to maintenance of the Premises, including but not limited to keeping the Premises as clean and safe as the conditions of the Premises permit.  Tenant agrees that they will not cause any unsafe or unsanitary conditions in the common area and remainder of the Premises that Tenant uses; and notifying rental office of the need of replacement or repairs to the unit.  Tenant agrees not to use the Premises for any activity that violates any criminal law or governmental regulation. Tenant's breach of any duty contained in this paragraph shall be considered material, and shall result in the termination of Tenant's tenancy. Tenant is responsible for ensuring that they have all written driving directions and key info before departing for their trip
  11. AGENT DUTIES. Sunshine Realty agrees to provide the Premises in a fit and habitable condition. If at the time Tenant is to begin occupancy of the Premises, Agent cannot provide the Premises in a fit and habitable condition or substitute a reasonably comparable property in such condition, Agent shall refund to Tenant all payments made by the Tenant. (Exceptions: hurricane damage/evacuation. Sunshine Realty shall conduct all brokerage activities in regard to this Rental Agreement without respect to the race, color, religion, sex, national origin, handicap or familiar status of any tenant.
  12. MECHANICAL FAILURES/ REPAIRS/ APPLIANCES. Sunshine Realty is not responsible, nor will refunds be issued for mechanical failures of non-essential or luxury items. In the case where the property sustains a failure of a system or amenity (at the time of or during tenancy), including but not limited to water, sewer/septic, heating/AC, electrical, mechanical, structural systems, pool, hot tub, jetted tub, entertainment equipment, satellite/cable services, internet, major appliances or other facilities, Sunshine Realty shall repair such system or amenity in a reasonable manner and time upon receipt of notification from Tenant that repairs are needed. Tenant agrees to permit Sunshine Realty or it’s service staff to have reasonable access to the property to inspect and make repairs in a reasonable manner and time. Neither property owner nor Sunshine Realty shall be liable to tenant in damages, and no refunds will be given for such temporary failure or minor disruption of any utilities, provided Sunshine Realty is causing the system or amenity to be repaired in a reasonable manner and time after having received notification from tenant that repairs are needed. Speed of service can not be guaranteed.
  13. MANDATORY EVACUATION. If State or local authorities order a mandatory evacuation of an area that includes the Premises, Tenant shall comply with the order.
  14. EXPEDITED EVICTION. If the tenancy created hereunder is for 30 days or less, expedited eviction procedures will apply and no refund will be given. Tenant may be evicted under such procedures if Tenant: (i) holds over in possession after Tenant's tenancy has expired; (ii) commits a material breach of any provision of this Agreement (including any addendum hereto) that according to its terms would result in the termination of Tenant's tenancy;  (iii) fails to pay rent as required by this Agreement; or (iv) has obtained possession of the Premises by fraud or misrepresentation. 
  15. INDEMNIFICATION AND HOLD HARMLESS; RIGHT OF ENTRY; ASSIGNMENT. Tenant agrees to indemnify and hold harmless Agent and the owner from and against any liability for personal injury or property damage sustained by any person (including Tenant's guests) as a result of any cause, unless caused by the negligent or willful act of Agent or the Owner. Tenant agrees that Agent, the Owner or their respective representatives may enter the Premises during reasonable hours to inspect the Premises, to make such repairs, alterations, or improvements hereto as Agent or Owner may deem appropriate. Tenant shall not assign this Agreement to sublet the Premises in whole or part without written permission of the Agent.
  16. PETS. Sunshine Realty does have many "pet friendly" units. IF A UNIT DOES NOT SPECIFICALLY ALLOW PETS and Tenant is found to have a pet in Tenant's unit at any time during Tenant's stay, Tenant's tenancy shall be terminated and a mandatory additional cleaning charge of $300 will be charged to Tenant's credit card on file, plus an applicable administration fee. Absolutely no pets other than dogs, are permitted at any time on the rental premises or inside the property. For the purpose of this agreement, the term “pet” is always used in reference to a dog. Tenant agrees to hold Sunshine Realty harmless for any pet injury or accident caused by their pet whatsoever, that may occur on or near the property during occupancy. Misrepresentation regarding number of pets could result in tenants credit card being charged accordingly, or eviction from property. Tenant will be held financially responsible for all physical damage to property (chewing, scratching, flea infestation, urine staining, etc.) inflicted on the property by the presence of the pet.
  17. SMOKING FEE. All units are NON SMOKING. Smoking is STRICTLY PROHIBITED inside or on adjacent areas all rentals. Tenant will be charged a $1000 additional cleaning fee to Tenant's credit card on file if evidence of smoking is found. By accepting this agreement Sunshine Realty is authorized to charge this fee to the tenant’s credit card on file.
  18. REPAIRS AND SERVICE CALLS. We cannot guarantee against breakdown of air conditioning or other appliances. Please report any non-operative equipment to our office promptly. We will make every effort to have repairs done quickly and efficiently. Should a repairman make a call to a unit and find that the equipment is in working order and the problem was due to tenant oversight or neglect, all charges for the service will be charged to the Tenant's credit card on file. No rental refunds will be made due to failure of air conditioning, other appliances or items beyond our control.
  19. Accidents. Tenant and guests of tenant agree to hold Sunshine Realty and Vacation Rentals, LLC harmless for any accident or injury whatsoever that may occur on the Property during occupancy.  Tenant must immediately report any accidents or injuries to Sunshine Realty.
  20. LOCK OUTS. If you lock yourself out of your unit after normal business hours and the Agent, or an employee of the Agent, is called to open the door for you, there will be a $50.00 service fee which will be DUE AT THE TIME OF SERVICE.
  21. The GUEST understands that the accommodation is privately owned, including the furnishings, and neither Sunshine Realty, nor the Owner shall be responsible for providing any additional furnishings or equipment not available presently on the Premises. Certain areas, such as locked closets designed with each unit, are reserved for the exclusive use of the Owner and will not be available for the use of the Tenant. All decor and service items in the unit are privately owned and provided. Please respect them as you would your own property. DO NOT REARRANGE FURNISHINGS OR LEAVE ANY FURNISHINGS OUTDOORS (EXCLUDING DECK FURNITURE). DOING SUCH WILL RESULT IN A RELOCATING FEE BETWEEN $50-$250 BEING CHARGED TO TENANTS CARD ON FILE.
  22. RENTAL DAMAGE PLAN. This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1500 for the $50 plan and $3000 for the $100 plan. Any damages that exceed the maximum amounts will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or actual cash value of such property up to a maximum benefit of $1500 or $3000 depending on the coverage selected. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained on our Website.
  23. MINIMUM STAY: Some rental unit have a Minimum Stay requirement per their bylaws. Minimum stay requirements vary and will be quoted at time of reservation.
  24. AGE REQUIREMENTS. We do not rent to anyone under the age of 25 (legal photo ID required upon request). Any reservation made under false pretenses will be subject to forfeiture of advance payment, deposit, and/or rental money. Violators will be evicted with no refund. Some complexes have different age requirements that we are required to comply with. Please check with your reservationist.
  25. CAMPERS, TRAILERS, BOATS, MOTOR HOMES OR RECREATIONAL VEHICLES. Please ask our rental agents PRIOR to bringing these items. It MAY be possible to bring these items to certain units. Most condo rentals do not allow for parking of above listed items and tenant will be required to remove at tenant's expense.
  26. SWIMMING POOL: NO LIFE GUARDS ON DUTY. Guests assume all liability for use of pools, spas, and similar fixtures.  Sunshine Realty and property owner will be held harmless for discoloration of swimwear due to chemicals used to sanitize pools/hot tubs, and minor skin rashes if sensitive to the chemicals. Absolutely no children or dogs are allowed in the hot tubs and no dogs are allowed in swimming pools. Pools are maintained by third party service companies and tenant must allow service tech to perform regular maintenance service and cleaning of pool/ hot tub. Refusal of service by tenant could result in a $100 missed service call fee being charged to the tenant’s credit card on file.
  27. FIREPLACE:   Fireplaces may be present at properties but are not operational. Please do not attempt to turn on or operate fireplaces.
  28. LINENS, SUPPLIES, GRILLS. An initial linen supply will be provided. The beds will be made and a change of linens is available in each unit.
    Supplies & Appliances (minimum):
    • Kitchenware, utensils, dishes, and cookware.
    • Air conditioning and heat.
    • At least one TV.
    • Full kitchen including microwave, oven, and refrigerator.
    • Washer and dryer.
    • Sunshine Realty does not guarantee the presence or condition of grills at any property. Some rental units may have grills and some properties prohibit grills at the unit. Please check with reservationist at time of booking if a grill is available. Charcoal grills are prohibited on decks, porches and balconies of most ground level condos. Please see individual descriptions from amenities of each property. We cannot provide replacements or give refunds for the failure of these items or other small appliances, nor do we provide propane refills or charcoal replacements.   
    • Sunshine Realty offers an initial supply of the following amenities as a courtesy to help you through the first few days of your stay- Including but not limited to linens and bath towels, bar hand soap, single use dishwasher detergent, single use laundry soap, sample size shampoo/conditioner, 1 roll of toilet paper per bathroom, 1 roll of paper towels per kitchen, 2 trash bags in the kitchen. Sunshine Realty does not replenish this supply throughout your stay.                                
  29. PERSONAL ITEMS:  Sunshine Realty & Vacation Rentals, LLC., is not responsible for articles lost, stolen, or left behind in the rental units

DISCLAIMER: Every effort has been made to assure accuracy, Sunshine Realty & Vacation Rentals, LLC; however, cannot assume responsibility for errors or omissions. Rental data, terms and conditions are subject to change without notice. The parties hereby consent and agree that is a dispute arises about the terms of this agreement and a lawsuit or any other legal proceeding is initiated, the state of Florida has jurisdiction and the venue is proper in the county of St. Johns.